Height-Adjustable Desk – Troubleshooting & Reset Guide
Important: Please read all safety warnings before attempting to reset the desk base.
Standard Reset Procedure (For Most Models)
- Unplug the desk from the power source for at least 30 seconds.
- Ensure the area beneath the desk is clear before lowering it to its lowest position.
- Plug the desk back in.
- Press and hold the DOWN button to lower the desk to its lowest height.
- Once at the lowest point, press the Down button once , then hold DOWN button for 10 seconds.
- The desk should begin recalibration automatically.
✅ When the reset is successful, the digital display will show the desk’s lowest height setting.
Hard Reset Procedure
(Use if the desk is stuck halfway or at full height)
- Press and hold the DOWN button until the display shows “ASR“, then release the button.
- Immediately press and hold the DOWN button again. The desk should begin to lower slowly.
- Continue holding the button until the desk reaches the bottom and slightly rises (bump up).
- Release the button once the height numbers appear on the display.
✅ Your desk is now fully reset and ready to use.
Resources also available online
Enwork XT Series
Turnstone Bivi
West Elm Sutton